Shipping, Return and Refund Policy

 

  1. Introduction

This policy outlines the terms and conditions related to shipping, returns, and refunds to ensure a transparent transaction process for our customers at The Pink Case LLC. We aim to provide clear expectations to help you understand our practices and procedures.

  1. Shipping Policy
  • General Shipping Information: The Pink Case LLC ships products to locations across the United States including California, as well as internationally. Free shipping is available for orders above $89. Shipping fees for orders under this amount and international shipping will vary based on the destination and will be calculated at checkout.
  • Delivery Times: Orders are processed within 1-2 business days. Estimated delivery times within the U.S. are 3-7 business days after dispatch. International delivery times may vary due to local customs and logistic variations.
  • Carrier Information: We primarily use USPS for deliveries within the United States. For international shipments, carriers may vary based on the destination but typically include FedEx, UPS, and DHL.
  1. Return Policy
  • General Conditions: Due to the intimate nature of the personal massagers and adult novelty products we sell, returns or exchanges are not accepted once the package has been opened and/or the security seal is broken.
  • Defective or Damaged Products: If you receive a defective or damaged item, you must contact us within 30 days of receiving your order at info@thepinkcase.com with your order number, a detailed description of the issue, and a photo of the damaged or defective product. We will either replace the item or issue a refund after evaluating the claim.
  1. Exchange Policy
  • Eligibility for Exchange: Exchanges are only permissible for products that have intact and unbroken security seals. If you need to exchange a product, you must contact us within 7 calendar days of receipt.
  • Exchange Process: To initiate an exchange, email us at info@thepinkcase.com with your order number and the details of the product you wish to exchange. Alternatively, you can fill out the Contact Us form on our website. We will review your request and guide you through the steps to complete the exchange process.
  1. Refund Policy
  • Refund Eligibility: Refunds are only issued for defective or damaged products that are returned within the 30-day window and for products that have not been opened or used.
  • Processing Refunds: Once the return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
  1. Cancellation Policy
  • Cancellation Rights: Orders can be canceled before they are shipped without any penalty. If the order has already been dispatched, it will be treated as a return, and you will need to follow the return process described above.
  1. Special Terms
  • Customs and Duties: For international orders, The Pink Case LLC is not responsible for any customs fees, duties, or taxes incurred. The recipient is responsible for all applicable fees.
  1. Contact Information

For any inquiries related to shipping, returns, or refunds, please contact our support team via:

  • Email: info@thepinkcase.com

This policy is subject to change without prior notice and was last updated on November 22, 2024. We encourage you to review this policy periodically.